FAQ

Last Updated on January 01, 2021
You can click on the goods that interest you, then choose the currency. We offer different search options, keywords of your can search (color, size, price etc ...). Choose your size and "added" to your cart. Then, fill in your detailed information: Email, last name, first name, country, address, telephone number and postal code. And select your payment: Visa, MasterCard, Paypal, JCB or Discover credit, then "check out" to pay it. Do not forget to keep the order information in a safe place in case you might need to check your order status.
You can visit your personal account on our site, you will see the status of your order in your account. If your order is renewed, you may receive an E-MAIL to notify you of an order, there will be another e-mail notification after payment. If necessary, please contact us by e-mail.
When your order is dispatched we will send you a dispatch email to confirm that it's on its way to you. This email will include a link for you to track your parcel, click the link to be directed to the courier's website. If your order has been sent to you using a trackable service, you can follow its journey to you. If your parcel has not arrived within the estimated delivery time then please contact our Customer Service team at service@hxecltd.com.
We send orders to the warehouse as soon as they have been submitted to ensure that our fulfillment times are as fast as possible, which means that we cannot make any changes to your order once its been placed - this includes changing the product, delivery or payment details.
Your order will be dispatched and delivered as per the original order, you will then be able to either REFUSE THE DELIVERY (request that the carrier return to sender) or you can arrange for it to be returned to us. Upon receipt of the return we will issue you with a refund (providing the returned item and packaging is received in 'as new' condition). The refund will be made through the same method that was used for the original payment.
If it's too late for Customer Service to cancel your order then you can either refuse the delivery (request that the courier return to sender) or you can arrange for the order to be returned to us. Upon receipt of the return we will issue you with a refund (providing the returned item and packaging is received in ‘as new’ condition). The refund will be made through the same method that was used for the original payment.
Please note that we are unable to cancel a Customised order but get in touch if you have any questions and we can advise you further.
If you are not satisfied with your products, you can contact us within 30 days after receipt of the goods, please complete accessories of the goods and the original packaging, our after-sales team will be Processed, customers must pay the shipping costs, after you receive a full refund of the goods. If you want to apply a return, you will need to contact customer service at service@hxecltd.com and informed of the reason for returning.
Most shoes is in stock and ships within 24 hours, delivered within 5-10 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company. With this tracking number, you can track online the progress of your purchase. Customer satisfaction in our products and services is our top priority. The exact shipping time is based on the shipping company standard and the shipping method you have chosen.
We choose the convenient shipping path which makes the delivery faster. Considering the far shipping, We offer 6 shipping ways: DHL,FedEx,UPS,TNT,EMS and Air Mail. Whenever the order dispatches, we will send you track number so you can follow the status. If an item is out of stock or there are any issues with your order we try to contact you immediately (by email) to resolve the problem.
No! The Credit Card as the third party company who processes the transaction, it can ensure no other ones can access to any of your card information with the latest technologies available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.
We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having.
  • flight
    free shipping
  • card_giftcard
    special gift card
  • credit_card
    Easy payment
  • access_time
    30 days return